Frequently Asked Questions 

2020 COVID FAQs

To promote the safety and well-being our participants, the 2020 ProHealth Care Walks for Cancer will now be held as a unified, virtual event.

Please note- like the rest of you, we are operating in an ever-changing landscape. We will continue to monitor and make adjustments as we move forward with these events. We ask that you please check back often for updates as this situation continues to unfold.

What is a Virtual Walk?

Much like our traditional Walks for Cancer, the walking is real. It's the community that is virtual! Instead of gathering at one of the three parks with the thousands of registrants, you decide the details. Pick your course, select what day and time you want to walk, and ask a few people to join you. Know that across the county other participants will be doing the same. Each of our walk routes is approximately 2 miles in length, so feel free to use that as your guide.

You can still unite and hear messages of hope and encouragement from our ambassadors online, we will share links as they become available. We encourage you to share your own stories and photos with us as you can, please email them to WalksforCancer@phci.org.

Why are the Walks for Cancer so important?

COVID-19 may be at the top of everyone’s minds, but each day cancer patients throughout our community still need treatments and support. The money raised each year at our Walks for Cancer is critical to support the programs and services we provide each day like research, patient and family support services, education and state-of-the-art technology and equipment.

Why was this change necessary?

Cancer doesn't practice social distancing. We recognize that many of our Walks participants and their families are part of the most susceptible audience to the COVID-19 virus. For this reason, and to align with state health officials and CDC recommendations, we have decided to make this year's Walks for Cancer a virtual event.

Even though these events are held outdoors, our participants are still in close proximity within the park when they gather for our program, registration and food, and raffle sales.

Should I still register for the virtual Walks for Cancer?

Absolutely! Your support matters now more than ever. One of the greatest aspects of our Walks is how we can see three communities unite for one cause. With this year’s events being virtual, we can still unite for this important cause. Registered walkers will receive their 2020 ProHealth Care Walks for Cancer t-shirt.

I'm a team captain, what do I do?

If your team remains committed to supporting the virtual walk- thank you! We have extended the deadline for team members to register and receive a custom team t-shirt through April 1.

I am registered, how do I get my t-shirt (UPDATED)?

To honor the governor’s #SaferAtHome mandate through May 26, we are pleased to announce this year's t-shirts will be mailed to our registered participants. Please stay tuned for specific details related to the timing. 

Will my team still get custom t-shirts?

Yes, teams with artwork received by April 1 will still receive custom shirts. Additionally, members of your team who registered by April 1 will receive a custom team t-shirt.

Where will my t-shirt be mailed?

We will mail your t-shirt to the address we have on file. If you need to make changes to your address, please contact us

I'm a team captain, will I be receiving my full team's shirts?

No, we will mail shirts to each team member, to the address we have on file. Please contact us if you need to update your address on file. 

I'm a team member, do I need to reach out to my captain to get my shirt?

Your shirt will be mailed to the address we have on file for you. If that address is your home, you don't need to do anything. 

I'm a survivor, can I still get my medal?

We do still have medals available for our survivors. Please email us at WalksforCancer@phci.org and we will make arrangements to get one to you.

How should I continue to fundraise?

We encourage you to fundraise online as much as possible. If you have not already set up your personal fundraising page, you can easily do so by logging into your Participant Center. Once logged in, select the “personal page” tab, and post your message to your supporters.

What should I do with the donations I've already collected in person?

Checks can be mailed to our office: ProHealth Care Foundation, 725 American Ave, Waukesha, WI 53186. Please convert cash donations to an online gift, or personal check.

Please note the gift processing time may be delayed due to our current work environments, but gifts will be processed as quickly as we are able.

Due to current visitor restrictions in place at all ProHealth Care hospitals, please do not deliver any donations in person.

Can I still receive prizes for fundraising?

Yes! We still have some amazing prizes available for those who fundraise, and we encourage you to visit our incentive page and see what you can earn.

How do I reach your office if I have further questions?

Please be aware that our staff will be working remotely much of the time, and may not be available to immediately answer your call. We will be checking our voicemail regularly and will return your call as soon as we are able. You can also You can request a refund by contact our office via email.

How do I request a refund?

You can request a refund by contacting our office via email or by phone at 262-928-9255.